Privacy Policy

Last Updated: July 2026

MediaWizards LTD ("MediaWizards", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you access or use the PuzzleMania service ("Service"). By using the Service, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you use the Service, we may collect information including:

Mobile phone number
Mobile operator information
Subscription status
Device type
Operating system
Browser type
IP address
Language preferences
Approximate location derived from your IP address
Date and time of access
Website activity
Technical diagnostics
Cookie identifiers

We collect only the information reasonably necessary to provide, improve and secure the Service.

Subscription Information

When you subscribe to PuzzleMania through e&, we receive information necessary to activate and manage your subscription. This may include:

subscription status;
activation confirmation;
renewal status;
cancellation status;
technical identifiers required for subscription management.

We do not receive your banking or payment card details. Subscription charges are processed by your mobile operator.

How We Use Your Information

Your information may be used to:

provide access to the Service;
activate and manage subscriptions;
process cancellations;
provide customer support;
improve website functionality;
personalise your experience;
analyse Service performance;
maintain platform security;
detect fraud or abuse;
comply with applicable legal obligations.

Cookies

PuzzleMania uses cookies and similar technologies to improve website functionality and user experience. Cookies help us:

remember user preferences;
maintain website security;
analyse website traffic;
improve performance.

Most browsers allow you to disable cookies, although some features of the Service may no longer function correctly.

Analytics

We may use analytics tools to better understand how visitors use the Service. Analytics information is generally collected in aggregated or pseudonymised form and may include:

Analytics information helps us improve PuzzleMania and enhance the user experience.

Information Sharing

We may share information with carefully selected service providers that assist us in operating the Service. These providers may perform services including:

Information is shared only where reasonably necessary for these purposes or where required by applicable law. We do not sell your personal information.

Data Retention

We retain personal information only for as long as necessary to:

provide the Service;
comply with legal obligations;
resolve disputes;
enforce our agreements;
maintain appropriate business records.

When information is no longer required, reasonable steps are taken to securely delete or anonymise it.

Data Security

MediaWizards LTD implements reasonable administrative, technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction. Although no internet transmission or electronic storage system can be guaranteed to be completely secure, we continuously work to maintain appropriate safeguards.

International Data Transfers

Depending on the location of our service providers, personal information may be processed or stored in jurisdictions outside your country of residence. Where appropriate, reasonable measures are implemented to ensure that personal information continues to receive an adequate level of protection.

Children's Privacy

PuzzleMania is intended for users who are legally authorised to subscribe through their mobile operator. Where required by applicable law, users below the legal age should obtain permission from a parent or legal guardian before subscribing. We do not knowingly collect personal information directly from children in violation of applicable law.

Your Privacy Rights

Depending on applicable legislation, you may have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion where legally permitted;
object to certain processing activities;
request restrictions on processing;
contact us regarding privacy-related concerns.

Requests will be handled in accordance with applicable legal requirements.

Third-Party Websites

The Service may contain links to third-party websites or services. MediaWizards LTD is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page together with the updated revision date. Continued use of the Service after publication of an updated Privacy Policy constitutes acceptance of the revised version.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us.

MediaWizards LTD
Registered Address
Room 701, 7/F, Lucky Centre
165-171 Wan Chai Road
Wan Chai
Hong Kong

Email: [email protected]